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This application is a service of the Singapore Government.

Health Sciences Authority

Contact Info

enquiry-contact

Contact List

To search for contact details of specific personnel, please access the Singapore Government Directory (SGDI) service.

General Enquiry

Department(s) Address Contact

General Enquiry

11 Outram Road,
Singapore 169078.

Tel: (65) 6213 0838
Tel: 1800-2130800 (Quality Service Manager)
Fax: (65) 6213 0749
Email: HSA_Info@hsa.gov.sg

E-Service Technical Help

11 Outram Road,
Singapore 169078.

Tel: (65) 6776 0168 
(from 7.00 am to midnight daily)
Fax: (65) 6872 3054
Email:helpdesk@hsahelp.gov.sg

Health Products Regulation Group

Department(s) Address Contact

General Enquiries

Health Products Regulation Group (HPRG)
Health Sciences Authority
11 Biopolis Way #11-01
Helios
Singapore 138667

General Enquiry (Including enquiries on classification of products for registration / notification (e.g. Therapeutic Products, Medicinal Products, complementary products, medical devices, device-drug combination medical devices, etc.))
Tel: (65) 6866 3400
Fax: (65) 6478 9076
Email: HSA_Prod_Class@hsa.gov.sg

Operating Hours
Monday to Thursday: 8.00am to 5.30pm
Friday: 8.00am to 5.00pm

Weekends and Public Holidays: Closed

Therapeutic Products

Therapeutic Products Branch (TPB)
Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#11-01, Helios
Singapore 138667 

Enquiries on therapeutic product registration
Tel: (65) 6866 3437
Fax: (65) 6478 9032
Email: HSA_TP_Enquiry@hsa.gov.sg

Enquiries pertaining to Cell & Tissue Therapy
Tel: (65) 6866 1076
Fax: (65) 6478 9032
Email: HSA_CTT_Enquiry@hsa.gov.sg

Medical Devices

Medical Device Branch
Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#11-01, Helios
Singapore 138667 

General enquiry / Risk Classification
Tel: (65) 6866 3560
Fax: (65) 6478 9028
Email: HSA_Md_Info@hsa.gov.sg>

Special Authorisation Routes and Personal Import
Tel: (65) 6866 3560
Fax: (65) 6478 9028
Email: HSA_Md_Sa@hsa.gov.sg

Post market (FSCA / Adverse events)
Tel: (65) 6866 1048
Fax: (65) 6478 9028
Email: HSA_Medical_Device@hsa.gov.sg

Complementary Health Products

Complementary Health Products Branch 
Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#11-01, Helios
Singapore 138667

Enquiries on CPM / Traditional Medicines
Tel: (65) 6866 3459 / (65) 6866 3460
Fax: (65) 6478 9037
Email: HSA_CHP@hsa.gov.sg

Enquiries on Health Supplements
Tel: (65) 6866 3466 / (65) 6866 3459
Fax: (65) 6478 9037
Email: HSA_CHP@hsa.gov.sg

Cosmetic Products

Cosmetics Control Unit
Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#11-01, Helios
Singapore 138667 

Enquiries on Cosmetic Products
Tel: (65) 6866 3474 / (65) 6866 3475
Fax: (65) 6478 9754
Email: HSA_Cosmetics_Control@hsa.gov.sg

Clinical Trials

Clinical Trials Branch
Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#11-01, Helios
Singapore 138667

Enquiries on regulatory matters of clinical trials
Tel: (65) 6866 3446 / (65) 6866 3445
Email: HSA_CT@hsa.gov.sg

Tobacco Control

Tobacco Regulation Branch
Health Products Regulation Group
Health Sciences Authority
3 Biopolis Drive
#03-16, Synapse
Singapore 138623

Enquiries on Licensing
Tel: (65) 6684 2031 / (65) 6684 2032
Fax: (65) 6684 1502
Email: HSA_TRB@hsa.gov.sg

Feedback on tobacco-related offences
Tel: (65) 6684 2036 / (65) 6684 2037
Fax: (65) 6684 1502
Email: HSA_TRB@hsa.gov.sg

Manufacturing, Importation & Distribution

Audit & Licensing Division
Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#11-01, Helios
Singapore 138667

Enquiries on Good Manufacturing Practice (GMP)
Tel: (65) 6866 3510
Fax: (65) 6478 9068
Email: HSA_GMP@hsa.gov.sg

Enquiries on Good Distribution Practice (GDP) including Retail Pharmacies
Tel: (65) 6866 3518
Fax: (65) 6478 9068
Email: HSA_GDP@hsa.gov.sg

Enquiries on Licensing & Certification
Tel: (65) 6866 3522
Fax: (65) 6478 9068
Email: HSA_Certification@hsa.gov.sg

Enquiries on Personal Medication
Tel: (65) 6866 3522
Fax: (65) 6478 9068
Email: HSA_Certification@hsa.gov.sg

Enquiries on Overseas GMP Conformity Assessment
Tel: (65) 6866 3510
Fax: (65) 6478 9068
Email: HSA_IO@hsa.gov.sg

Enquiries on Medical Device Dealers Licences
Tel: (65) 6866 1074
Fax: (65) 6478 9068
Email: HSA_Certification@hsa.gov.sg

Medical Advertisements & Sales Promotion

Medical Advertisements Unit
Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#11-01, Helios
Singapore 138667

Enquiries on Medical Advertisement and Sales Promotion
Tel: (65) 6866 3478
Fax: (65) 6478 9038
Email: HSA_MA@hsa.gov.sg 

Enquiries on PRISM application
Tel: (65) 6866 3478
Fax: (65) 6478 9038
Email: HSA_MA_APPL@hsa.gov.sg

Safety Alerts, Product Recalls & Enforcement

Vigilance & Compliance Branch
11 Biopolis Way,
#11-03, Helios,
Singapore 138667

Enforcement Branch
11 Biopolis Way
#11-01 Helios,
Singapore 138667

Health Product Safety Enquiry
Tel: (65) 6866 3538
Fax: (65) 6478 9069
Email: HSA_Productsafety@hsa.gov.sg


Illegal Dealing of Health Products

Tel: (65) 6866 3485
Fax: (65) 6478 9065
Email: HSA_IS@hsa.gov.sg

Blood Services Group

Department(s) Address Contact

Bloodbank@HSA

Health Sciences Authority 
(Opposite Outram Park MRT Station)
11 Outram Road 
Singapore 169078

Bloodbank Registration Counter
Tel: (65) 6213 0626

Post Donation Call Back Line (24 hr Service)
Tel: 1800 - 226 3320

Red Cross Blood Donor Recruitment Programme
Tel: 6220 0183

Bloodbank@Dhoby Ghaut

Dhoby Xchange (Near Exit B)
#B1-05/06/07/08/09 
11 Orchard Road 
Singapore 238826

Bloodbank Registration Counter
Tel: (65) 6333 5532

Post Donation Call Back Line (24 hr Service)
Tel: 1800 - 226 3320

Bloodbank@Woodlands

Woodlands Civic Centre 
(Opposite Causeway Point)
900 South Woodlands Drive
#05-07 Singapore 730900

Bloodbank Registration Counter
Tel: (65) 6766 0576

Post Donation Call Back Line (24 hr Service)
Tel: 1800 - 226 3320

Bloodbank@Westgate Tower

Westgate Tower
1 Gateway Drive
#10-01 to 05
Singapore 608531

Bloodbank Registration Counter
Tel: (65) 6710 7548

Post Donation Call Back Line (24 hr Service)
Tel: 1800 - 226 3320

Applied Sciences Group

Department(s) Address Contact

Chemical Metrology

Chemical Metrology Division
1 Science Park Road
#01-05/06, The Capricorn,
Singapore Science Park II,
Singapore 117528

Main Line
Tel: (65) 6775 1605

For enquiries concerning PT programme:
Email: HSA_CMLPT@hsa.gov.sg

For enquiries concerning EQA programme:
Email: HSA_CMLEQA@hsa.gov.sg

Food Safety

Food Safety Division
11 Outram Road,
Singapore 169078

Customer Service
Tel: (65) 6213 0805/ 6213 0806
Fax: (65) 6213 0749

Submission and Collection Hours:
HSA Counter, Level 1
8.30am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday

Pharmaceuticals, Cosmetics & Tobacco

Pharmaceutical Division
11 Outram Road,
Singapore 169078

 

Main Line
Tel: (65) 6213 0805 / 6213 0806
Fax: (65) 6213 0749
Email: HSA_PD_Enquiry@hsa.gov.sg

Submission and Collection Hours:
HSA Counter, Level 1
8.30am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday

Forensic Medicine

Forensic Medicine Division
Applied Sciences Group
Health Sciences Authority
11 Outram Road,
Singapore 169078

Forensic Medicine Operations
Mortuary
Outram Rd
Singapore 169608

Forensic Medicine Division
Tel: (65) 6326 6027/ 6213 0659 / 6213 0821
Fax: (65) 6225 0217




Forensic Medicine Operations
Tel: (65) 6326 6027 / 6222 1712
Fax: (65) 6222 3092

 

Forensic Biology

DNA Profiling Laboratory @ Outram
11 Outram Road,
Singapore 169078

 


 

DNA Profiling Laboratory @ Synapse
3 Biopolis Drive, Synapse,
#03-14/15,
Singapore 138623


 

DNA Database Laboratory @ PCC

391 New Bridge Road,
Block A, #07-05,
Police Cantonment Complex,
Singapore 088762

Main Line
Tel: (65) 6213 0779
Fax: (65) 6213 0855 / 6213 0749

Submission and Collection Hours:
(For SPF, except Div D, Div F and Div J)
HSA Counter, Level 3
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday

Main Line
Tel: (65) 6684 1503
Fax: (65) 6684 1505

Submission and Collection Hours:
(For SPF Div D, Div F, Div J and CNB)
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday

Main Line
Tel: (65) 6557 3503
Fax: (65) 6557 3516

Submission and Collection Hours:
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday

Forensic Science

Forensic Science Division
11 Outram Road,
Singapore 169078

Main Line
Tel: (65) 6213 0747 (Criminalistics)

Submission and Collection Hours:
HSA Counter, Level 3
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday

Main Line
Tel: (65) 6213 0736 (Document Examination)

Submission and Collection Hours:
Forensic Chemistry & Physics Lab
Basement (B1-3)
8.30am to 5.00pm
Monday to Friday

Illicit Drugs

Illicit Drugs Division
11 Outram Road,
Singapore 169078

Main Line
Tel: (65) 6213 0712

Submission and Collection Hours:
HSA Counter, Level 3
2.00pm to  5.00pm
Monday to Friday 

Toxicology

Drug Abuse Testing Unit (ATL-DAT)
11 Outram Road,
Singapore 169078

 

 

Clinical & Forensic Toxicology Unit (ATL-CFT)
11 Outram Road,
Singapore 169078

 

Main Line
Tel: (65) 6213 0748

Submission and Collection Hours:
Drug Abuse Testing Counter, Level 3
8.00am to 4.00pm (Submission)
8.00am to 5.00pm (Collection)
Monday to Friday

Main Line
Tel: (65) 6213 0740

Submission and Collection Hours:
Clinical & Forensic Toxicology Unit, Level 3
8.30am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday