print small large

This application is a service of the Singapore Government.

Health Sciences Authority

FAQs

FAQs for LicenceOne

Topics:


New Application

Tobacco Retail Licence

For the retail of tobacco products.

1. Do I need to apply for this licence?

You will need to apply for a tobacco licence if you intend to sell tobacco products by retail at a physical outlet. The tobacco retail licence issued is specific to only one outlet. Separate applications need to be submitted if an applicant is operating more than one outlet.

For a registered company, the company shall authorize a person in managerial position to apply for the licence on its behalf.

For sole proprietorship or partnership, the person whose name registered with Accounting & Corporate Regulatory Authority (ACRA) should apply for the tobacco retail licence under his/her name.

2. What conditions do I need to fulfill?

1. Applicants must be registered with the Accounting and Corporate Regulatory Authority (ACRA) or licensed by the National Environment Agency (NEA) to retail food and beverages. However, retail of tobacco products is not allowed at makeshift or temporary stalls;

2. Applicants must be above the age of 18 years;

3. Applicants must not have previously committed any offence for selling tobacco products to minor (persons under 18 years of age);

4. Applicants must be able to supervise the sale of tobacco products and verify the age of buyers;

5. Applicants must ensure that the tobacco retail licence will not be located in any of the following premises:

i) Hospitals, Medical Clinics, Pharmacies, Chinese Medical Halls, Traditional Chinese Medicine Clinics;

ii) Gaming Arcades; or

iii) Youth-centric institutions under Ministry of Education (MOE) or Ministry of Social and Family Development (MSF) such as Child Care Centres, Pre-schools, Kindergartens, Rehabilitative Homes, Schools, Institute of Technical Education (ITEs), Polytechnics, Universities.

6. Paragraphs 1 to 5 apply to an applicant that is not an individual as if the references in these paragraphs refer to the applicant and every director and similar officer of the applicant. 

For Foodshop/Foodstall NEA licensees operating at Eating Establishments, please apply under the Business Category “Eating Establishments (ACRA)” if you have a company registration with ACRA.

However, if you do not have a company registration with ACRA, please select the Business Category “Eating Establishments (NEA)”.

For Hawker NEA licensees, please apply under the Business Category “Hawker”.

If you are unsure of your business category, please contact the Tobacco Regulation Branch for advice before submitting the application to us.

3. What supporting documents do I need to submit?

You are required to furnish the following documents to Tobacco Regulation Branch for processing depending on the business type.

For more information on the documents needed, please refer to this page.

List is not exhaustive:

  1. Tenancy agreement/ Lease*
  2. Letter from construction company allowing the applicant/company to operate at their construction site
  3. Letter of authorisation from client/organisation. (The letter should include company name, signature, designation and NRIC of the client and company stamp if applicable).
  4. Business Profile from ACRA
  5. Applicant's NRIC
  6. NEA Hawker licence only
  7. 2 Photos of outlet: 1 for shop signage and 1 for the location of the cashier with CDU.
  8. GIRO form (strongly encouraged for subsequent deductions for licence renewal)

*Tenancy agreement must have a minimum occupation period of 1 year from the date of application. Complete set of tenancy agreement is required.

Further, the HSA may seek clarifications from the applicant by asking for other supporting documents after he/ she has submitted the licence application. Hence, the processing time may take longer if there are delays from the applicant's end.

4. How soon can my application be processed?

The application will be processed upon receipt of a complete application with all the relevant supporting documents submitted to the Authority, with the initial application payment collected.

Please ensure that all details are correctly filled up. The application will not be processed if there are any missing or incomplete documents or lack of payment. Do take note that the Authority may ask for additional documents to support the licence application.

For more information on the supporting documents needed, please refer to the HSA website link here.

5. How much does this licence cost and how long is it valid?

The new licence application fee is $400 ($60 for application fee and $340 licence fee). It is valid for 12 months.

Applicants are strongly encouraged to apply for a Inter bank GIRO account for subsequent years payment.
The GIRO form can be downloaded here.

For applications selected with online payment in LicenceOne, the applicant can only pay via credit card/eNets through LicenceOne.

For applications selected with offline payment in LicenceOne, the applicant can only pay via Nets/Cheque at the HSA Outram Cashier. On 1 Apr 15, the Cashier no longer accepts cash payment.

6. How can I download the approved tobacco retail licence?

The outlet can only retail tobacco products upon the successful change in status of the application to "Approved" with the issuance of the licence number. The licence number can be obtained from our HSA website.

After the change in the status of the application to "Approved", an electronic copy of the licence will be made available in the LicenceOne website, under the tab "Licences". Please download and print a copy of the licence for reference at the licensed outlet.

7. Who can I contact for further details?

For further assistance, please contact :
Tobacco Regulation Branch
Vigilance, Compliance & Enforcement Division
Health Products Regulation Group
Health Sciences Authority
3 Biopolis Drive, #03-16
Synapse Building
Singapore 138623

Tel: 6684 2031 / 2032
Fax: 6684 1502
Email: hsa_trb@hsa.gov.sg
Website: http://www.hsa.gov.sg

8. What is the application process like?

It may take you 20 minutes to complete the online application.

After the applicant has submitted the licence application online with the initial application fee payment, the HSA will process the licence application upon receipt of a complete application with all the relevant supporting documents submitted to the Authority. The applicant may be contacted by HSA if more supporting documents are required to support the licence application.

Please ensure that all details are correctly filled up. The application will not be processed if there are any missing, incomplete documents or lack of payment.

The payment for the application is split into 2 payment mode.

An initial payment of an administrative fee of $60 is collected during the submission of the licence application.

Upon the approval of the licence application by the Authority, the applicant will be notified via email/sms to make the second remaining payment of $340 licence fees within a one month period, or else the application will lapse and the applicant will need to resubmit a new licence application again for approval.

If the application is rejected by the Authority or withdrawn by the applicant, there is no second payment required and there is no refund for the collected application fee.

Please note that it is an offence to commence the sale of tobacco products while the application is being processed untill the second payment of application fee had been made to the Authority.
You are only allowed to engage in the retail sales of the tobacco products after the approval of your licence application with the second payment made to the Authority.

Anyone caught in the sale of tobacco products at their outlet within the licence application processing period is deemed as a contravention of the Tobacco (Control of Advertisement and Sale) Act and its subsidiary legislation.

9. Other frequently asked questions

Licensees are reminded to comply with the obligations stated therein in addition to the specified licence conditions. Upon conviction for non-compliance, offenders can be punished with imprisonment and/or fine. Offenders may also have their licenses suspended or revoked.

Please be informed that with effect from 28 November 2014, it is an offence to import, distribute, sell or offer for sale shisha tobacco under the Tobacco (Control of Advertisements and Sale) (Prohibited Tobacco Products) Regulations 2014.

Pursuant to section 15(5) of the Tobacco (Control of Advertisements and Sale) Act, Chapter 309, such offence is punishable with a maximum fine of $10,000 or imprisonment for a term not exceeding 6 months or both and, in the case of a second or subsequent conviction, with a maximum fine of $20,000 or imprisonment for a term not exceeding 12 months or both.

As a transitional measure, existing licensed tobacco importers and retailers who deal with shisha tobacco will be allowed to continue dealing with shisha tobacco until 31 July 2016.

THE TOBACCO (CONTROL OF ADVERTISEMENTS AND SALE) ACT

a) Smoking/Tobacco-related Advertisements
Advertisements relating to smoking are prohibited. Licensees must seek exemption from the Authority from this requirement. (Section 3 of the Act)

b) Tobacco Products As Free Gift
Tobacco products must not be given away as free gift, as free sample or as prize. Tobacco products also cannot be sold with other products as free gift, or in conjunction with any other goods. (Section 9 of the Act)

c) Prohibition Of Sale Of Tobacco Products To Minor (persons under 18 years of age)
Licensees cannot sell, directly or indirectly, tobacco products to Minor (persons under 18 years of age). Licensees are responsible for their employees and must ensure that they comply with this prohibition. (Section 10 of the Act)

d) No Sale Of Cigarettes In Package Of Less Than 20 Sticks
With effect from 1 Dec 03, cigarettes pack that contain less than 20 sticks must not be sold in Singapore. (Section 12 of the Act)

e) Prohibition Notice
Sufficient notices that the sale of tobacco products to Minor (persons under 18 years of age is prohibited must be prominently displayed. (Section 13 of the Act)

f) Prohibition On Sale Of Imitation Tobacco Products
There shall be no sale of any confectionary, food products, toys or any other article that is designed to resemble a tobacco product or to resemble the packaging associated with tobacco products. (Section 16 of the Act)

g) Health Warnings On Tobacco Products
Licensees must ensure that all tobacco products carry the mandatory health-warning labels in compliance with Section 17 of the Act.

h) Display Of Tobacco Products For Sale
    i. Only one packet per pack size of each tobacco brand is allowed for display;
    ii. The showcase(s) should be concentrated in one show area behind, on or above the counter for sale of the tobacco products. All other packs for sale should be stored such that they are not visible to the customers or the public.

i) The tobacco licence is non-transferable.

j) Licensees shall inform the Authority on any changes in the particulars pertaining to the licence not later than 3 days after changes have been effected.

Amendment Application

Change of Applicant

This application is for the change of licence applicant that is currently listed in the licence, to another new applicant, who is either listed as a Director in the company business profile, or an authorised holder by the Company Directors.

For the licence parked under the applicant individual name with no company records (e.g. Hawker/ Individuals with only NEA licence), please cancel the current licence and apply for a new licence.

All tobacco licensees are required to inform any changes on the particulars contained in the licence or application for a licence not later than 3 days after the change has been effected under Regulation 10 of the Tobacco(Control of Advertisements and Sale) (Licensing of Importers, Wholesalers and Retailers) Regulations 2010.

1. Do I need to update this licence?

All tobacco licensees are required to inform any changes on the particulars contained in the licence or application for a licence not later than 3 days after the change has been effected under Regulation 10 of the Tobacco (Control of Advertisements and Sale) (Licensing of Importers, Wholesalers and Retailers) Regulations 2010.

2. Who is authorised to update this licence?

New applicant who is taking over from the previous applicant in the same company, due to the following reasons:
i. Previous applicant has resigned from the company; or
ii. Previous applicant has passed away.

For licences applied under individual's name (e.g. Hawker/ Individuals with only NEA licence), if there is a change in the ownership of the outlet/ Tenancy agreement/ NEA licence, please cancel the current licence and apply for a new licence.

3. What supporting documents do I need to submit?

You are required to furnish the following documents to Tobacco Regulation Branch for processing:

  1. NRIC is required for the change of the applicant details.
  2. ACRA Business profile is required for the change in Company address/ name.
  3. Letter of authorization is required when the new applicant is not listed as a Director in the company business profile.

In addition, the HSA may seek clarifications from the applicant by asking for other supporting documents after he/she has submitted the licence application. Hence, the processing time may take longer than the stipulated 3 working days upon receipt of application if there are delays from the applicant's end.

4. How soon can my update be processed?

The application will be processed upon receipt of a complete application with all the relevant supporting documents submitted to the Authority. In addition, the HSA may seek clarifications from the applicant by asking for other supporting documents after he/she has submitted the licence application. Hence, the processing time may take longer if there are delays from the applicant's end.

5. Who can I contact for further details?

For further assistance, please contact :
Tobacco Regulation Branch
Vigilance, Compliance & Enforcement Division
Health Products Regulation Group
Health Sciences Authority
3 Biopolis Drive, #03-16
Synapse Building
Singapore 138623
Tel: 6684 2031 / 2032
Fax: 6684 1502
Website: http://www.hsa.gov.sg

6. What is the update process like?

After the applicant has submitted the update application online, the HSA will process the application. An approval/rejection notice will be send to the applicant either by email or SMS.

The newly appointed licence applicant will have to login to LicenceOne again to submit another Amendment Application (Update of licence details) in order to verify the current licence records and update the necessary details such as residential address, contact no., company address, billing address, in order to receive future updates/renewal notices.

7. Other Frequently Asked Questions

a) For changes in the applicant due to closure of Outlet or the Outlet being taken over by another Company, the licence applicant is advise to cancel the current tobacco retail licence and apply for a new tobacco retail licence.

b) For licences applied under individual's name (e.g. Hawker / Individuals with only NEA licence), if there is a change in the ownership of the outlet/Tenancy agreement/NEA licence, please cancel the current licence and apply for a new licence.

If in doubt, please contact us for further assistance.

Update of Licence Details

All tobacco licensees are required to inform any changes on the particulars contained in the licence or application for a licence not later than 3 days after the change has been effected under Regulation 10 of the Tobacco(Control of Advertisements and Sale) (Licensing of Importers, Wholesalers and Retailers) Regulations 2010.

The licensee is required to submit an amendment application to Tobacco Regulation Branch if there are any changes to the details of the licence, listed below:
a) change in contact details;
b) change in residential address;
c) change in company address;
d) change in company name;
e) change in retail outlet name; and
f) change in the type of tobacco products sold at the outlet.

1. Do I need to update this licence?

All tobacco licensees are required to inform any changes on the particulars contained in the licence or application for a licence not later than 3 days after the change has been effected under Regulation 10 of the Tobacco (Control of Advertisements and Sale) (Licensing of Importers, Wholesalers and Retailers) Regulations 2010.

2. Who is authorised to update this licence?

The licence applicant and the Company Directors in the ACRA business profile are authorised to update the licence details.

3. What conditions do I need to fulfill?

With effect from 15 April 2011, in line with the National Tobacco Control Programme and in consultation with the Health Promotion Board, the criteria for tobacco retail licences have been revised to disallow sales of tobacco products at outlets whose primary business involve the sale of health related products or youth centric products such as the sale of Traditional Chinese Medicine (TCM), health/herbal supplements, toys, confectionery, titbits, candies, etc.

The Health Sciences Authority will review new applications and existing licences that may fall within these categories. Current licensees that fall within the reviewed criteria will be allowed to continue their sales of tobacco products until their licence expiry. Renewal of such licences will not be allowed.

In addition, please be informed that with effect from 28 November 2014, it is an offence to import, distribute, sell or offer for sale shisha tobacco under the Tobacco (Control of Advertisements and Sale) (Prohibited Tobacco Products) Regulations 2014.

Please note the above revised criteria before submitting an application for any new tobacco retail licence.

4. What supporting documents do I need to submit?

You are required to furnish the following documents to Tobacco Regulation Branch for processing depending on the type of changes made.

Example:

  1. NRIC is required for the change of the applicant details.
  2. ACRA Business profile is required for the change in Company address/name.

For more information on the supporting documents needed, please refer to the supporting documents page.

In addition, the HSA may seek clarifications from the applicant by asking for other supporting documents after he/she has submitted the licence application. Hence, the processing time may take longer than the stipulated 3 working days upon receipt of application if there are delays from the applicant's end.

5. How soon can my update be processed?

The application will be processed upon receipt of a complete application with all the relevant supporting documents submitted to the Authority. In addition, the HSA may seek clarifications from the applicant by asking for other supporting documents after he/she has submitted the licence application. Hence, the processing time may take longer if there are delays from the applicant's end.

6. How much does this update cost?

The amendment fee of $60 is charged for the following amendments to the licence/application:
a) change in company name;
b) change in retail outlet name; and
c) change in the type of tobacco products sold at the outlet.
d) change in the number or points of sale of tobacco products for the Business Category - Hotel

No fees will be charged for the following amendments to the licence/application:
a) change in contact details;
b) change in residential address; and
c) change in company address

7. Who can I contact for further details?

For further assistance, please contact :
Tobacco Regulation Branch
Vigilance, Compliance & Enforcement Division
Health Products Regulation Group
Health Sciences Authority
3 Biopolis Drive, #03-16
Synapse Building
Singapore 138623
Tel: 6684 2031 / 2032
Fax: 6684 1502
Website: http://www.hsa.gov.sg

8. What is the update process like?

After the applicant has submitted the update application online, the HSA will process the application.
An approval/rejection notice will be send to the applicant either by email or sms.

For applications with amendment fee, upon the approval of the amendment application, the electronic copy of the licence will be made available in the LicenceOne website, under the tab "Licences". Please download and print a copy of the licence for reference at the licensed outlet.

9. Other Frequently Asked Questions

a) For any change in the Retail Outlet address or Company UEN, please cancel the current tobacco retail licence and apply for a new tobacco retail licence.

b) Transfer of licence between companies/individuals is prohibited under Regulation 13 of the Tobacco (Control of Advertisements and Sale)(Licensing of Importers, Wholesalers and Retailers) Regulations 2010.

c) Please be informed that with effect from 28 November 2014, it is an offence to import, distribute, sell or offer for sale shisha tobacco under the Tobacco (Control of Advertisements and Sale) (Prohibited Tobacco Products) Regulations 2014.

Pursuant to section 15(5) of the Tobacco (Control of Advertisements and Sale) Act, Chapter 309, such offence is punishable with a maximum fine of $10,000 or imprisonment for a term not exceeding 6 months or both and, in the case of a second or subsequent conviction, with a maximum fine of $20,000 or imprisonment for a term not exceeding 12 months or both.

As a transitional measure, existing licensed tobacco importers and retailers who deal with shisha tobacco will be allowed to continue dealing with shisha tobacco until 31 July 2016.

 

Renewal

All tobacco licensees are required to renew their tobacco retail licences annually if they wish to continue in the tobacco business before the expiry of their licences.

1. Do I need to renew this licence?

You are required to renew the tobacco retail licence before it expires if you wish to continue in the tobacco business. The licensee is not allowed to sell tobacco products under an expired licence.

The licence is valid only when payment has been made. (Regulation 4 and 7 of the Tobacco (Control of Advertisements and Sale) (Licensing of Importer, Wholesalers and Retailers) Regulations 2010.

If a renewal notice is not received before the expiry date of the existing licence, licensees should contact the Tobacco Regulation Branch, Tel: 6684 2031 / 2032 for assistance.

a) If you are on GIRO with HSA, there is no need to submit a renewal application via LicenceOne. HSA will proceed to automatically deduct the licence renewal fees via GIRO, within one month from the licence expiry date. Please ensure that there are sufficient funds in your bank account for the GIRO deduction.

b) For non-GIRO licensees, the licence can be renewed via online payment through a renewal application via LicenceOne or offline payment at the Cashier Counter at Outram, HSA Building.

2. Who is authorised to renew this licence?

a) For GIRO licensee, the licence fees will be auto deducted through GIRO within one month from the date of licence expiry.  No further action required.

b) For non-GIRO licensee, the licensee is allowed to make online payment via LicenceOne for the renewal of the licence through his/her SingPass login.

For offline payment (Nets/Cheque) at the Cashier Counter, the non-GIRO licensee/ authorised personnel is required to bring along the completed copy of the Renewal notice. There is no need to submit a renewal application via LicenceOne.

3. What conditions to I need to fulfill?

The licensee must be able to furnish the Authority documentary proof showing legal right of the licensee to storage use of tobacco products at the licensed outlet location.

4. What supporting documents do I need to submit?

For offline payment (Nets/Cheque) at the Cashier Counter at Outram, HSA Building, the licensee or authorised personnel is adviced to bring along the completed renewal notice as well as letter of authorisation.

Please take note the cashier will not entertain an incomplete renewal notice.

If you did not receive the renewal notice, please contact the Tobacco Regulation Branch for assistance before making payment at the Cashier.

5. How much does the renewal of this licence cost and how long is it valid?

The renewal fee for the tobacco retail licence is $300 and the renewed licence will be valid for 12 months.

6. Who can I contact for further details?

For further assistance, please contact :
Tobacco Regulation Branch
Vigilance, Compliance & Enforcement Division
Health Products Regulation Group
Health Sciences Authority
3 Biopolis Drive, #03-16
Synapse Building
Singapore 138623
Tel: 6684 2031 / 2032
Fax: 6684 1502
Website: http://www.hsa.gov.sg

7. How can I download the renewed tobacco retail licence?

The electronic copy of the licence will be made available in the LicenceOne website, under the tab "Licences". Please download and print a copy of the licence for reference at the licensed outlet.

8. What is the application process like?

a) For licensees on GIRO, no further action is required.
Please ensure that there are sufficient funds in your bank account for the GIRO deduction at least one month before the licence expiry date.

b) The non-GIRO licensee is allowed to renew the licence online via the submission of the renewal application at LicenceOne through SingPass login. The online payment modes available are credit card or eNETS.

For offline payment, the licensee or authorised personnel is advised to proceed to the Cashier Counter at Outram, HSA Building, for payment. There is no need to submit a renewal application via LicenceOne.

Upon the successful payment of the licence renewal fees, the electronic copy of the licence will be made available in the LicenceOne website, under the tab “Licences”. Please download and print a copy of the licence for reference at the licensed outlet. 

9. Other frequently asked questions. For more information, please refer to:

a) If I had sold the outlet to another company, can I renew the licence on behalf of the other company?

Ans: No. The licence is non-transferrable. Please do not renew your licence. Kindly cancel your current licence and the new company is advised to apply for a new licence under their company registration.

b) If there is a change to my Company's registration to another Company with a different UEN, do i still proceed with the licence renewal? E.g. Sole-proprietorship to Private Limited.

Ans: No. The licence is non-transferrable. Please do not renew your licence. Kindly cancel your current licence and the new company is advised to apply for a new licence.

c) If i had renewed the licence but do not wish to utilise the renewed licence before it takes effect, can I cancel the licence?

Ans: Yes, the licensee is advised to submit a cancellation application to cancel the renewed licence before its effective date. Do take note than a chargeable application fee of $60 is implemented for the cancellation of a renewed licence before its effective date.

E.g. The licence is renewed to 2 Jan 2017 from its current expiry date on 2 Jan 2016. The licensee would need to submit a cancellation application via LicenceOne to cancel the renewed licence before 1 Jan 2016.

d) If the GIRO licensee do not wish to renew their licence after its current expiry date, what is the procedure?

Ans: Please contact the Tobacco Regulation Branch at least two months in advance from the current licence expiry date by sending the completed renewal notice back to us via Fax at 66841502 / email at hsa_trb@hsa.gov.sg.

In the event that the notification occurs during the one month period before the licence expiry date, a chargeable application fee of $60 is implemented for the cancellation of a renewed licence before its effective date.

 

Cancellation

Licensees are allowed to cancel their licences, as provided for under Regulation 12 of the Tobacco (Control of Advertisements & Sale) (Licensing of Importers, Wholesalers and Retailers) Regulations 2010.

1. Do I need to terminate this licence?

You are required to cancel the licence if you do not wish to continue in the tobacco retail business.

2. Who is authorised to terminate this licence?

Licence applicant is authorised to terminate/cancel the licence.

3. What conditions do I need to fulfill?

With effect from 1 September 2006, refunds for tobacco retail licences will only be given if the following conditions are met:

a) The licence must have at least 3 full months of remaining validity; and
b) The licence is cancelled due to one of the following reasons:
           i) The licensee's outlet is located at the building which is undergoing upgrading or renovation;
           ii) The demise of the licensee;
           iii) The licence is cancelled before the licence takes effect.

An administrative fee of $60 will be charged for any cancellation of a renewed licence before it takes effect.

4. What supporting documents do I need to submit?

If the licensee meets the conditions for the refund, he/she is required to product the necessary documents:

a) NEA/HDB upgrading/renovation letter; or
b) Death certificate of licence applicant.

5. Who can I contact for further details?

For further assistance, please contact :
Tobacco Regulation Branch
Vigilance, Compliance & Enforcement Division
Health Products Regulation Group
Health Sciences Authority
3 Biopolis Drive, #03-16
Synapse Building
Singapore 138623
Tel: 6684 2031 / 2032
Fax: 6684 1502
Website: http://www.hsa.gov.sg

6. What is the application process like?

The licensee is required to submit the cancellation application online at LicenceOne website.

7. Other Frequently Asked Questions

a) Am I eligible for refund if I cancel my renewed licence after its active date?

Ans: Cancellation of the renewed licence after its active date will be subjected to the refund criteria as mentioned above. If it does not meet the refund criteria,  there will be no refund.

b) If I want to cancel my renewed licence, can I know when do I need to submit the cancellation application to the Authority?

Ans: The licensee is advised to submit the cancellation application for the renewed licence online, at least 1 week before the current licence expiry date or the effective date of the renewed licence. It is applicable to both GIRO and non-GIRO licensees.

Do note that an application fee of $60 is charged for the cancellation of the renewed licence before its effective date.