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Our Vision | To be the leading innovative authority protecting and advancing national health and safety |
Our Mission | · To wisely regulate health products · To serve the administration of justice · To secure the nation's blood supply · To safeguard public health |
Our Core Values | · Service to the Nation · Inspire Trust · Passion for Excellence · Live Innovation · Develop Our Community |
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Customer Service Standards
The Health Sciences Authority is a Statutory Board dedicated to regulatory, scientific and service excellence
We aim to deliver a high standard of customer service in serving with courtesy, accessibility, responsiveness and effectiveness
We are committed to
Treat all our customers with courtesy and consideration
Provide customer service in a positive, helpful and timely manner
Handle customer feedback and complaints with sensitivity and honesty
Provide accurate and current information to the public
We will
Set appropriate target turn-around-times for our professional services
We will
Conduct regular consultations with our stakeholders and customers to
continuously develop and improve our services
We will
Reply to customers' enquiries within 7 days
Reply to urgent requests within 3 working days
We aim to
Attend to customers within 10 minutes of appointment time
We aim to
Answer all telephone calls within 10 seconds
All of us at HSA pledge to uphold these standards to
provide the best service to our customers.....
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