APPLICANT FEEDBACK FORM (AFF)

You are invited by the Health Products Regulation Group (HPRG) to provide feedback about your experience (application) on the medicines / medical devices registration process (Screening process and Evaluation process), to help us have a better understanding of the needs of your company in medicines / medical devices registration. Please complete this form after completion of each stage of the application processing (Screening stage and Evaluation stage), for each product application you have submiited to HSA. Please complete the feedback form and submit it online.

LET US KNOW YOU BETTER:
Name of Company: *
Name: *
Designation:
Telephone:
Fax:
Email:
Date:
(DD-MMM-YYYY)

1. YOUR APPLICATION INFORMATION
1.1 Product Name *
1.2 Product Group *
1.3 Application Nos *
1.4 Date of Submission *
DD-MMM-YYYY

2. YOUR FEEDBACK ON WHICH STAGE OF THE APPLICATION PROCESS
2.1 Your experience is based on *
2.2 Your application(s) accepted for evaluation?
2.3 Your application(s) approved?

3. TELL US YOUR EXPERIENCE

Let us know how you rate our services: 1 = Not Satisfactory; 2 = Satisfactory; 3 = Good; 4 = Very Good

3.1 Did you find it easy to use the PRISM / MEDICS Online Registration System?

3.2 Were you satisfied with the customer service level rendered by our officers?

3.3 Were you satisfied with the time taken to process / complete the screening / evaluation?

3.4 Were queries raised during the screening / evaluation process reasonable and appropriate; and would help you in your future submissions?

3.5 Did our officers respond to your queries / concerns in a timely manner?

3.6 How do you rate the professionalism of our officers?

3.7 Were you satistified with your interactions with our officers?

3.8 How do you rate the overall service level?

3.9 Please let us have more information if any of the above is rated "1 - Not Satisfactory"
Your Comments

4. Please tell us what improvements you would like to see to make the screening / evaluation process more efficient.
Your Comments

----------------------------------------------------------- END OF FEEDBACK FORM ---------------------------------------------------------------

Please click on the "Submit" button below to submit the completed feedback form. Thank you.
Last updated on 12 Feb 2008 07:29:16