• Make an application

• Track application status

• Withdraw application

• Cancel licence

• Amend licence

• Renew licence

• Licencing history

• Online information search

• Apply for Form A Poisons Licence [View guide]
• Apply for Certificate of Registration of Pharmacy [View guide]
• Apply for Certificate for Exporter of Medicinal Products (Certificate of Pharmaceutical Products, CPP) [View guide]
• Apply for Certificate for Exporter of Chinese Proprietary Medicines (Free Sales Certificate) [View guide]
• Apply for Certificate for Exporter of Medicinal Products (Statement of Licensing Status) [View guide]
• Apply for Good Manufacturing Practice Certificate [View guide]
• Apply for Good Distribution Practice Certificate [View guide]
  
  

• My To-Do Lists (e.g. re-input requests, queries)
• My Processed Applications
• My Pending Applications
• My Draft Applications

All draft applications will be saved in the system for only 7 days after the latest update. To save a draft application in the system for another 7 days, please extenddraft@prism.

By SMS

An application's status can also be checked via SMS. To do so, simply type:

PRISM ENQ [Application no]
E.g. PRISM ENQ 0123456A

and send to 9787 2222.

By phone

To check an application's status by phone (icall@hsa), please dial:

 1800 2255 472
(1800 CALL HSA)

and follow the voice instructions. Please have the application number ready.

For your convenience, icall@hsa is available in English on a 24-hour basis.

• Withdraw Application for Certificate of Registration of Pharmacy [View guide]
• Withdraw Application for Certificate for Exporter of Medicinal Products (Certificate of Pharmaceutical Products, CPP) [View guide]
• Withdraw Application for Certificate for Exporter of Chinese Proprietary Medicines (Free Sales Certificate) [View guide]
• Withdraw Application for Certificate for Exporter of Medicinal Products (Statement of Licensing Status) [View guide]
• Withdraw Application for Good Manufacturing Practice Certificate [View guide]
• Withdraw Application for Good Distribution Practice Certificate [View guide]
  

• Cancel Certificate of Registration of Pharmacy [View guide]

• Amend Certificate of Registration of Pharmacy [View guide]
• Amend Company Information
• Amend Applicant's Details for licences and applications
  

• Auto Renewal Preference

• Renew Certificate of Registration of Pharmacy [View guide]

• View my Approved Certificates
• View my Expired Certificates
• View my Cancelled Certificates
  

• Pharmacies
• Poisons Licence Holders