• Make an application

• Track application status

• Withdraw application

• Amend licence

• Licencing history

• Apply for Good Distribution Practice Certificate [View guide]

• My To-Do Lists (e.g. re-input requests, queries)
• My Processed Applications
• My Pending Applications
• My Draft Applications

All draft applications will be saved in the system for only 7 days after the latest update. To save a draft application in the system for another 7 days, please extenddraft@prism.

By SMS

An application's status can also be checked via SMS. To do so, simply type:

PRISM ENQ [Application no]
E.g. PRISM ENQ 0123456A

and send to 9787 2222.

By phone

To check an application's status by phone (icall@hsa), please dial:

 1800 2255 472
(1800 CALL HSA)

and follow the voice instructions. Please have the application number ready.

For your convenience, icall@hsa is available in English on a 24-hour basis.

• Withdraw Application for Good Distribution Practice Certificate [View guide]
  

• Amend Company Information
• Amend Applicant's Details for licences and applications
  

• View my Approved Licences
• View my Expired Licences
• View my Cancelled Licences