Skip to main content
A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Government agencies communicate via .gov.sg websites (e.g. go.gov.sg/open). Trusted websites
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

Health Sciences Authority
Dear Healthcare Professional Letters

Potential for the Medtronic Wireless Recharger devices WR9200 to become unresponsive if charging steps in Recharger Patient User Guide are not followed

Audiences

Healthcare professional

Industry member

Product type

Medical devices

2 December 2021

This article has been migrated from an earlier version of the site and may display formatting inconsistencies.

A Dear Healthcare Professional Letter has been issued by Medtronic International Ltd to inform healthcare professionals of the potential for the Medtronic Wireless Recharger (WR) devices WR9200 included in the Recharger Kit RS6200 to become unresponsive if the charging steps indicated in the Recharger Patient User Guide are not followed. This issue may occur when the WR is fully depleted and the WR is placed on the dock and quickly removed within 20 seconds, interrupting the initialization routine. The WR device is used by the implantable neurostimulator (INS) Activa™ RC (Model 37612) devices. In the event of an unresponsive WR, the user will not be able to charge their implanted neurostimulator, until a replacement WR device is received. The unresponsive state of the WR may lead to unanticipated implanted neurostimulator INS battery depletion. If this unanticipated INS battery depletion occurs three times, the battery for the Activa INS cannot be recharged and surgical intervention will be required. Healthcare professionals are advised to reinforce the guidelines to ensure proper care and maintenance of the WR in the Patient Quick User Guide with their patients. If the WR device appears unresponsive, healthcare professionals are advised to first attempt to reset the WR by holding the power button down until the battery lights begin to flash and to contact the local Medtronic representative if the problem is not resolved. Please refer to the letter for details.

Only abstracts of the Dear Healthcare Professional Letters (DHCPL) are provided on this website. Details of these letters can be found in the MOH Alert System, which is accessible via the Health Professionals Portal (HPP), a one-stop portal for all healthcare professionals in Singapore. Dentists, medical doctors and pharmacists may access HPP at https://hpp.moh.gov.sg and follow the procedures below to access the MOH Alert system.

Step 1: Select your profession under ‘For Healthcare Professionals’.

Step 2: Click on ‘Useful links’.

Step 3: Click on ‘MOH Alert’ and log in via Singpass.

Step 4: Click on ‘Drug Alerts’ or ‘Med Device Alerts’ to view the DHCPLs.

Back to top