Contact us
We will be glad to assist you if you have any enquiries or feedback. You may reach us with the following contact information.
Last updated 16 April 2026
General Enquiries
Address
Health Sciences Authority
11 Outram Road
Singapore 169078
Telephone
(65) 6213 0838 (General Enquiries)
Fax
(65) 6213 0749
HSA_Info@hsa.gov.sg (General Enquiries)
HSA_Billing_Enquiry@hsa.gov.sg (Billing Enquiries)
Report Vaporiser Offences
If you have information on vaporiser offences, report to us via:
Online Form
Telephone
(65) 6684 2036
(65) 6684 2037
7:00am to 12:00am daily, including weekends and public holidays
Report Tobacco Offences
If you have information on tobacco offences e.g. illegal sales of tobacco products, report to us via:
Online Form
Telephone
(65) 6684 2036
(65) 6684 2037
7:00 am to midnight daily, including weekends and public holidays
Report Illegal Health Products Activities
If you have information on illegal sales and supply of health products like medicines, health supplements and counterfeit health products, report to us via:
Telephone
(65) 6866 3485
8:30 am to 5:30 pm (Mondays to Thursdays)
8:30 am to 5:00 pm (Fridays)
Closed on weekends and public holidays
E-services Helpdesk (PRISM, SHARE & CRIS Technical Assistance)
Address
Health Sciences Authority
11 Outram Road
Singapore 169078
Telephone
(65) 6776 0168 (PRISM, CRIS Technical Assistance)7.00am to midnight daily
helpdesk@hsahelp.gov.sg (PRISM, CRIS Technical Assistance)
HSA_SHARE_Support@hsa.gov.sg (SHARE Technical Assistance)
Stay Alert
Only trust information from our official channels.
We are currently on the following social media platforms and the official handles are:
LinkedIn: Health Sciences Authority
Instagram: HSA.Singapore
Twitter: HSAsg
Youtube: HSAsingapore
For SMSes, we only use SMS sender ID ‘78795’ to send messages pertaining to your health product application matters.
We will not ask for your Singpass ID/password or banking details via social platforms or SMS. We have also removed clickable links from our SMSes.
All transactions are conducted via our official HSA website.
Do take note to only download the DonateBlood App from the official Apple App Store or Google Play Store.
Blood services
View blood bank operating hours, get directions, and find contact details.
Health products regulation
Health products regulation
For enquiries or feedback concerning:
Therapeutic products
Medical devices
Health supplements
Traditional medicine
Cosmetic products
Cell, tissue and gene therapy products
Clinical trials
Manufacturing, importation and distribution
Product advertisements and sales promotion
Safety alerts and product recalls
Address
Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#11-01 Helios
Singapore 138667
Monday to Thursday: 8.30am to 12.30pm and 1.30pm to 5.30pm
Friday: 8.30am to 12.30pm and 1.30pm to 5.00pm
Weekends and Public Holidays: Closed
Telephone
(65) 6866 1111
Tobacco regulation
For enquiries or feedback on tobacco licensing matters
Address
Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#07-01/02 Helios
Singapore 138667
Telephone
(65) 6684 2031
(65) 6684 2032
Monday to Friday: 9:00am to 5:30pm
Closed on weekends and public holidays
Applied sciences
Chemical Metrology Division
Contact details
Type | Details |
|---|---|
Address | Chemical Metrology Division |
Telephone | (65) 6775 1605 |
Fax | (65) 6775 1398 |
Pharmaceutical Division
Address
Pharmaceutical Division
Health Sciences Authority
11 Outram Road
Singapore 169078
Telephone
(65) 6213 0806
Fax
(65) 6213 0749
Submission and collection hours
HSA Counter, Level 1
8.30am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday
Forensic Medicine Division
Address
Forensic Medicine Division
Health Sciences Authority
11 Outram Road
Singapore 169078
Telephone
(65) 6220 4129
(65) 6213 0659
(65) 6213 0821
Fax
(65) 6225 0217
Forensic Medicine Operations
Address
Forensic Medicine Operations
Mortuary
1 Hospital Drive, Block 9
Singapore 169608
Telephone
(65) 6220 4129
(65) 6222 1712
Fax
(65) 6222 3092
Biology Division
DNA Profiling Laboratory @ Outram
Address
Biology Division
DNA Profiling Laboratory @ Outram
Health Sciences Authority
11 Outram Road
Singapore 169078
Telephone
(65) 6213 0779
Submission and collection hours
(For SPF)
HSA Counter, Level 3
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday
DNA Profiling Laboratory @ Synapse
Address
Biology Division
DNA Profiling Laboratory @ Synapse
Health Sciences Authority
3 Biopolis Drive
Synapse
Singapore 138623
Telephone
(65) 6684 1503
Submission and collection hours
(For CNB)
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday
DNA Database Laboratory @ PCC
Address
Biology Division
DNA Database Laboratory @ PCC
Health Sciences Authority
391 New Bridge Road
Block A
Police Cantonment Complex
Singapore 088762
Telephone
(65) 6557 3503
Submission and collection hours
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday
Forensic Science Division
Address
Forensic Science Division
Health Sciences Authority
11 Outram Road
Singapore 169078
Telephone (Criminalistics)
(65) 6213 0747
Submission and collection hours (Criminalistics)
HSA Counter, Level 3
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday
Telephone (Document Examination)
(65) 6213 0736
Submission and collection hours (Document Examination)
Forensic Chemistry & Physics Lab
Basement (B1-3)
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday
Illicit Drugs Division
Address
Illicit Drugs Division
Health Sciences Authority
11 Outram Road
Singapore 169078
Telephone
(65) 6213 8979
Submission and collection hours
HSA Counter, Level 3
2.00pm to 5.00pm
Monday to Friday
Analytical Toxicology Division
Clinical & Forensic Toxicology Unit
Address
Analytical Toxicology Division
Analytical Toxicology Laboratory
Clinical & Forensic Toxicology Unit
Health Sciences Authority
11 Outram Road
Singapore 169078
Telephone
(65) 6213 0740
Submission and collection hours (Clinical & Forensic Toxicology Unit)
Clinical & Forensic Toxicology Unit, Level 3
8.30am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday
Drug Abuse Testing Unit
Address
Analytical Toxicology Division
Analytical Toxicology Laboratory
Drug Abuse Testing Unit
Health Sciences Authority
11 Outram Road
Singapore 169078
Submission and collection hours (Drug Abuse Testing Unit)
Drug Abuse Testing Counter, Level 3
8.00am to 4.00pm (Submission)
8.00am to 5.00pm (Collection)
Monday to Friday