Skip to main content
A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Government agencies communicate via .gov.sg websites (e.g. go.gov.sg/open). Trusted websites
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

Health Sciences Authority
Dear Healthcare Professional Letters

Recall of affected non-implanted Oticon Medical Neuro Zti EVO and Neuro Zti CLA implants due to possible communication loss between implant and sound processor

Audiences

Healthcare professional

Industry member

Product type

Medical devices

22 October 2021

This article has been migrated from an earlier version of the site and may display formatting inconsistencies.

A Dear Healthcare Professional Letter has been issued by Demant Singapore Pte Ltd to inform healthcare professionals of a recall of affected non-implanted Oticon Medical Neuro Zti EVO implants (serial numbers NZB04074 and above) and Neuro Zti CLA implants (serial numbers NZ02454 and above) due to an increase in the number of Neuro Zti device explants and devices under surveillance to be explanted because of a loss of hermeticity. The explantations have been performed after reports of complete loss of communication between the implant and the sound processor. Investigations have shown that it relates to a manufacturing deviation affecting potentially 3,976 Neuro Zti implants. There are no safety concerns for current recipients implanted with the affected implants and most Neuro Zti recipients are not likely to experience the problem as the prevalence is very low. Hence, existing Neuro Zti recipients may continue to use their devices as normal; device explantation is not recommended as the device may work as intended for the expected lifetime. For new implantations, healthcare professionals are advised to postpone forthcoming surgeries or utilise an alternate cochlear implant solution until further notice. Please refer to the letter for details.

Only abstracts of the Dear Healthcare Professional Letters (DHCPL) are provided on this website. Details of these letters can be found in the MOH Alert System, which is accessible via the Health Professionals Portal (HPP), a one-stop portal for all healthcare professionals in Singapore. Dentists, medical doctors and pharmacists may access HPP at https://hpp.moh.gov.sg and follow the procedures below to access the MOH Alert system.

Step 1: Select your profession under ‘For Healthcare Professionals’.

Step 2: Click on ‘Useful links’.

Step 3: Click on ‘MOH Alert’ and log in via Singpass.

Step 4: Click on ‘Drug Alerts’ or ‘Med Device Alerts’ to view the DHCPLs.

Back to top