Skip to main content
A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Government agencies communicate via .gov.sg websites (e.g. go.gov.sg/open). Trusted websites
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

Health Sciences Authority
Dear Healthcare Professional Letters

Reminder to adhere to warnings during Medtronic SynchroMed® II Programmable Pump update

Audiences

Healthcare professional

Industry member

Product type

Medical devices

27 January 2021

This article has been migrated from an earlier version of the site and may display formatting inconsistencies.

A Dear Healthcare Professional Letter has been issued by Medtronic International Ltd to remind healthcare professionals to adhere to warnings during the Medtronic SynchroMed® II Programmable Pump update as incomplete programming sessions can result in the device remaining in stopped pump mode, leading to therapy interruption. The SynchroMed® II Programmable Pump therapy is programmed by a patient’s healthcare professional using either the 8870 Software Application on the N’Vision Model 8840 Clinician Programmer, or the Model A810 SynchroMed II Software Application on the Clinician Programmer Tablet. The pump is automatically placed in a stopped pump mode during update and will restart when the update is complete. If warning screens on the programmer indicating incomplete programming sessions are not addressed and the programming session is not completed, it can result in patients leaving a clinical setting without therapy delivery due to the pump remaining in a stopped pump mode. In the past two years, Medtronic has received eight reports of such incidents, some of which resulted in patients developing withdrawal symptoms or return of underlying symptoms. Healthcare professionals who manage patients with the SynchroMed® II Programmable Pump are advised to familiarise with the pump update instructions, warnings and programmer warning screens in the Programming Guides. Please refer to the letter for details.

Only abstracts of the Dear Healthcare Professional Letters (DHCPL) are provided on this website. Details of these letters can be found in the MOH Alert System, which is accessible via the Health Professionals Portal (HPP), a one-stop portal for all healthcare professionals in Singapore. Dentists, medical doctors and pharmacists may access HPP at https://hpp.moh.gov.sg and follow the procedures below to access the MOH Alert system.

Step 1: Select your profession under ‘For Healthcare Professionals’.

Step 2: Click on ‘Useful links’.

Step 3: Click on ‘MOH Alert’ and log in via Singpass.

Step 4: Click on ‘Drug Alerts’ or ‘Med Device Alerts’ to view the DHCPLs.

Back to top