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Health Sciences Authority
Dear Healthcare Professional Letters

Software issue with MiniMed™ 640G Insulin Infusion Pump leading to power error

Audiences

Healthcare professional

Product type

Medical devices

27 February 2017

This article has been migrated from an earlier version of the site and may display formatting inconsistencies.

Medtronic International Ltd would like to inform healthcare professionals about a software issue for MiniMed™ 640G Insulin Infusion Pump that could prevent the internal battery of the pump from charging. Healthcare professionals are advised to ensure that patients who have received a notification letter contact the Medtronic Helpline if they experience a Power Error 25 alarm. The Helpline will assist in troubleshooting the issue. Please refer to the letter for details.


Only abstracts of the Dear Healthcare Professional Letters (DHCPL) are provided on this website. Details of these letters can be found in the MOH Alert System, which is accessible via the Health Professionals Portal (HPP), a one-stop portal for all healthcare professionals in Singapore. Dentists, medical doctors and pharmacists may access HPP at https://hpp.moh.gov.sg and follow the procedures below to access the MOH Alert system.

Step 1: Select your profession under ‘For Healthcare Professionals’.

Step 2: Click on ‘Useful links’.

Step 3: Click on ‘MOH Alert’ and log in via Singpass.

Step 4: Click on ‘Drug Alerts’ or ‘Med Device Alerts’ to view the DHCPLs.

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