Client Registration and Identification Service (CRIS)
Authorise employees or service providers to access PRISM on your behalf.
Last updated 24 August 2026
PRISM helpdesk
If you encounter technical issues with PRISM e-services (e.g. unable to upload documents in PRISM or CRIS), please e-mail the HSA helpdesk (opens in new tab) with the screenshot of the error message or call 6776 0168 (from 7.00 am to midnight daily) for assistance.
A new CRIS Account application has to be made by the company Corppass Administrator. A Corppass administrator is someone appointed by the company or business entity to manage the company’s Corppass and User Accounts.
Before applying for a CRIS account, please ensure that you have registered for a valid company Corppass account. Foreign companies holding Corppass accounts for Foreign Entities are not eligible to apply for a CRIS account. Third Party Entities and Users could be authorised via Corppass for access to your company's e-service accounts. Refer to the Corppass website (opens in new tab)for more information.
To manage the company CRIS Account, at least one CRIS Administrator has to be appointed. The company CRIS Administrator will be responsible for setting user accounts to transact online with HSA. User accounts may be authorised as "drafters" to draft applications, or "submitters" to draft and submit applications.
These user accounts will have to access PRISM using Corppass (opens in new tab).
Apply for new CRIS Account
Manage CRIS Administrator Account
Manage user accounts
Enquiries on CRIS
E-mail us (opens in new tab) for all enquiries on CRIS.