PRISM (Dealers and products certificates)

The PRISM e-service gives users the convenience of carrying out transactions with HSA, and to search for related information online.

Last updated 13 March 2026

Ensure you have the following credentials before you access the PRISM e-service:

CRIS company account
Corppass

PRISM helpdesk

If you encounter technical issues with PRISM e-services (e.g. unable to upload documents in PRISM or CRIS), please e-mail the HSA helpdesk with the screenshot of the error message or call 6776 0168 (from 7.00 am to midnight daily) for assistance.

Make an application - apply@prism

E-services	User guide
Apply for Certificate of a Pharmaceutical Product (CPP)	User guide [PDF, 1.2 MB]
Apply for Certificate for Exporter of Chinese Proprietary Medicines (Free Sales Certificate)	User guide [PDF, 820 KB]
Apply for Certificate of Statement of Licensing Status	User guide [PDF, 836 KB]
Apply for Good Manufacturing Practice Certificate	User guide [PDF, 883 KB]
Apply for Good Distribution Practice Certificate	User guide [PDF, 1 MB]

Withdraw application - withdraw@prism

E-services	User guide
Withdraw application for Certificate of a Pharmaceutical Product (CPP)	User guide [PDF, 233 KB]
Withdraw application for Certificate for Exporter of Chinese Proprietary Medicines (Free Sales Certificate)	User guide [PDF, 233 KB]
Withdraw application for Statement of Licensing Status	User guide [PDF, 233 KB]
Withdraw application for Good Manufacturing Practice Certificate	User guide [PDF, 233 KB]
Withdraw application for Good Distribution Practice Certificate	User guide [PDF, 233 KB]

Amend registration or licence - amend@prism

Track@PRISM

Track my application status or access 'My To Do Lists'

Enquire@PRISM

View my registration/licence/permit/certificate/notification status

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.

PRISM (Dealers and products certificates)

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