PRISM (Retail pharmacy licence)
The PRISM e-service gives users the convenience of carrying out transactions with HSA, and to search for related information online.
Last updated 29 March 2026
Ensure you have the following credentials before you access the PRISM e-service:
PRISM helpdesk
If you encounter technical issues with PRISM e-services (e.g. unable to upload documents in PRISM or CRIS), please e-mail the HSA helpdesk with the screenshot of the error message or call 6776 0168 (from 7.00 am to midnight daily) for assistance.
Make an application - apply@prism
Make an application - apply@prism
E-services | User guide |
|---|---|
Withdraw application - withdraw@prism
Withdraw application - withdraw@prism
E-services | User guide |
|---|---|
Cancel registration or licence - cancel@prism
Cancel registration or licence - cancel@prism
E-services | User guide |
|---|---|
Amend registration or licence - amend@prism
Amend registration or licence - amend@prism
Renew licence - renew@prism
Renew licence - renew@prism
E-services | User guide |
|---|---|
Track@PRISM
Enquire@PRISM
Infosearch