PRISM (Poisons, controlled drugs and psychotropics)
The PRISM e-service gives users the convenience of carrying out transactions with HSA, and to search for related information online.
Last updated 30 April 2026
Ensure you have the following before you access the PRISM e-service:
CRIS company account
PRISM helpdesk
If you encounter technical issues with PRISM e-services (e.g. unable to upload documents in PRISM or CRIS), please e-mail the HSA helpdesk (opens in new tab) with the screenshot of the error message or call 6776 0168 (from 7.00 am to midnight daily) for assistance.
Make an application - apply@prism
Make an application - apply@prism
Withdraw application - withdraw@prism
Withdraw application - withdraw@prism
Cancel licence - cancel@prism
Cancel licence - cancel@prism
Amend registration or licence - amend@prism
Amend registration or licence - amend@prism
E-services | User guide |
|---|---|
Amend licence to sell controlled drugs by wholesale (opens in new tab) | |
Amend licence to manufacture or assemble controlled drugs (opens in new tab) | |
Amend applicant's details for licences and applications (opens in new tab) |
Renew licence - renew@prism
Renew licence - renew@prism
Clearance for import and export - clearance@prism
Clearance for import and export - clearance@prism
Track@PRISM - Track my application status or access 'My To Do Lists' (opens in new tab)
Enquire@PRISM - View my registration/licence/permit/certificate/notification status (opens in new tab)
Auto renewal preference (opens in new tab)
Infosearch - Poisons licence holders (opens in new tab)
Infosearch - Companies licensed to import, wholesale or manufacture health products (opens in new tab)