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Health Sciences Authority

PRISM (Tobacco importers and wholesalers)

The PRISM e-service gives users the convenience of carrying out transactions with HSA, and to search for related information online.

Last updated 13 March 2026

Ensure you have the following credentials before you access the PRISM e-service:

PRISM helpdesk

If you encounter technical issues with PRISM e-services (e.g. unable to upload documents in PRISM or CRIS), please e-mail the HSA helpdesk with the screenshot of the error message or call 6776 0168 (from 7.00 am to midnight daily) for assistance.

Make an application - apply@prism
Withdraw application - withdraw@prism
Cancel licence - cancel@prism
Amend registration or licence - amend@prism
Renew licence - renew@prism

Track@PRISM

Enquire@PRISM

Infosearch

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