Potential for the Medtronic Wireless Recharger devices WR9200 to become unresponsive if charging steps in Recharger Patient User Guide are not followed

A Dear Healthcare Professional Letter has been issued by Medtronic International Ltd to inform healthcare professionals of the potential for the Medtronic Wireless Recharger (WR) devices WR9200 included in the Recharger Kit RS6200 to become unresponsive if the charging steps indicated in the Recharger Patient User Guide are not followed. This issue may occur when the WR is fully depleted and the WR is placed on the dock and quickly removed within 20 seconds, interrupting the initialization routine. The WR device is used by the implantable neurostimulator (INS) Activa™ RC (Model 37612) devices. In the event of an unresponsive WR, the user will not be able to charge their implanted neurostimulator, until a replacement WR device is received. The unresponsive state of the WR may lead to unanticipated implanted neurostimulator INS battery depletion. If this unanticipated INS battery depletion occurs three times, the battery for the Activa INS cannot be recharged and surgical intervention will be required. Healthcare professionals are advised to reinforce the guidelines to ensure proper care and maintenance of the WR in the Patient Quick User Guide with their patients. If the WR device appears unresponsive, healthcare professionals are advised to first attempt to reset the WR by holding the power button down until the battery lights begin to flash and to contact the local Medtronic representative if the problem is not resolved. Please refer to the letter for details.
Healthcare professional, Industry member, Medical devices
Published:

Dear Healthcare Professional Letters

9 Dec 2021

Only abstracts of the Dear Healthcare Professional Letters (DHCPL) are provided on this website. Details of the letters can be found on the MOH Alert System, which is accessible via the Health Professionals Portal (HPP). HPP is a one-stop portal for all healthcare professionals in Singapore. Dentists, medical doctors and pharmacists may access HPP at https://www.hpp.moh.gov.sg/, and follow the procedures below to access the MOH Alert system.

Step 1: Scroll down to the bottom navigation panel of the HPP web page. Under the Healthcare Professionals section, expand the dropdown option for ‘Healthcare Professional Portal’ and select your profession. You will be redirected to the specific HPP web page to log in.

Step 2: Click on the Restricted Content icon on the left panel of the web page and log in via SingPass.

Step 3: Click on the MOH Alert icon under the ‘Applications’ section.

Step 4: Click on the Drug Alert tab to view the DHCPLs.