Renew or cancel a retail pharmacy licence

Renew your retail pharmacy licence in time to continue operating your retail pharmacy in Singapore. You may also choose to cancel an existing licence.

Renew a licence

Licences are valid for 12 months from the date of approval. If you are on GIRO, you can opt for the auto-renewal scheme. Otherwise, you will need to renew your licences manually.

A licence not renewed on time becomes invalid. Once expired, you will need to apply for a new licence before you can continue dealing.

Upon successful renewal, the licence will be valid for 12 months from the last licence expiry date.

How to renew

You may renew your licences automatically via the GIRO auto-renewal scheme.

GIRO deductions are made 30 days before licence expiry. Therefore, ensure you have a sufficient balance in your GIRO account for the deductions. Insufficient funds may lead to an unsuccessful renewal of your licence. A lapsed licence cannot be renewed and a new application must be submitted.

Note: If you wish to apply for GIRO, mail the completed GIRO application form227 KB to:

HSA Finance Department
Health Sciences Authority
11 Outram Road, Singapore 169078

The new GIRO account application will take around 3 to 4 weeks to process after the receipt of the completed application form. If your GIRO application is not processed in time, submit a manual renewal first to ensure timely renewal of your licence.

Cancel a licence

You may choose to cancel an existing licence if your company does not require it anymore. You can do so via PRISM.

Fees paid are non-refundable. Therefore, if you are on the GIRO auto-renewal scheme, please cancel your licence early and before your next GIRO deduction, which occurs 30 days before your licence expiry date.

Documents required

You need to submit the following to support the cancellation application for your retail pharmacy licence:

  1. Evidence on the removal of pharmacy signage for retail pharmacy.
  2. Evidence of the disposition of remaining specified health products and poisons, such as transfer notes, if applicable.

How to apply

Submit your application through PRISM. Ensure you have the following before you access the e-service:

If you encounter technical issues, e-mail the HSA helpdesk or call 6776 0168 (from 7.00 am to midnight daily).

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