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We will be glad to assist you if you have any enquiries or feedback. 

Self-help tools and useful links

Try these self-help tools and useful links below. You may be able to get the answers you need quicker.

 Blood Donation Check blood donation criteria and eligibility
Bringing Personal Medication into Singapore  Check requirements for bringing personal medication into Singapore
Health Products Classification Enquiry We seek your understanding that we will not be replying to product classification enquiries which can be addressed via links below:

For other product classification enquiries which are not addressed, please complete the Health Products Classification Form and attach the result(s) from the self-help tools/guides used above as supporting documents.

We may take up to 2 weeks or more to respond to you. 

Health Products Regulation Self-help Tools (For industry)
Smoking at prohibited places Report smoking at prohibited places to the National Environment Agency (NEA).
Food related matters
The Singapore Food Agency (SFA) is the lead agency for food-related matters.

Write to us

Blood Donation

Blood Donation

Email: hsa_info@hsa.gov.sg

Laboratory Testing & Forensic Services

Laboratory Testing & Forensic Services

Email: hsa_info@hsa.gov.sg

  • Analytical toxicology
  • Chemical metrology
  • Cigarettes and tobacco 
  • Cosmetics
  • Forensic biology
  • Forensic medicine
  • Forensic science
  • Illicit drugs
  • Pharmaceuticals

Health Products Regulation

Health Products Regulation

You may find the answers you need in our website. Try our popular links below before contacting us.

We seek your understanding that we will not be replying further to enquiries which can be addressed by the links below.

Topics Popular links
Cell, Tissue & Gene Therapy Registration

If you are still unable to find your answer, please email HSA_CTGTP@hsa.gov.sg by stating your feedback clearly in the email subject.

  • Controlled drugs and psychotropic substances
  • Certificate of Pharmaceutical Product (CPP)
  • Free Sale Certificate (FSC)
  • Statement of Licensing Status (SLS)

Regulatory overview and requirements:

Reprinting or reissuance of original hardcopy licences/certificates

Please ensure that all details entered are correct and accurate in your applications for licences/certificates before submitting them to us.

Note: We will only issue the original hardcopy for the following licences/certificates once. There will be no reprinting or reissuance. If you need another original document, please submit a new application in PRISM.

  • Certificate of Pharmaceutical Product (CPP),
  • Free Sale Certificate (FSC),
  • Statement of Licensing Status (SLS),
  • Licence to Import Controlled Drugs
  • Licence to Export Controlled Drugs
  • Approval to Import Therapeutic Products Containing Psychotropic Substances
  • Approval to Export Therapeutic Products Containing Psychotropic Substances
  • Import Authorisation for Psychotropic Substances
  • Export Licence for Psychotropic Substances
  • Certificate of Approval for Import of a Therapeutic Product
  • Import Authorisation for Restricted Substances

If you are still unable to find your answer, please email HSA_certification@hsa.gov.sg by stating your feedback clearly in the email subject.

Complementary Health Products
Regulatory overview and requirements (For industry):

Product Classification:

Use our Complementary Health Products (CHP) Classification Tool for the classification of products such as Chinese Proprietary Medicines, Traditional Medicines, Health Supplements, Homeopathic Medicines etc.

Products used on animals, as well as products presented in the form of food and beverages, such as biscuits, cookies, coffee, and juice are not CHPs.

Useful links:

Bringing Complementary Health Products (CHPs) for personal use into Singapore

No approval is required from HSA if you are importing the following CHPs for your personal use in Singapore:

  • Health Supplements
  • Homeopathic Medicines
  • Medicated Oil and Balm
  • Traditional Medicines (except Traditional Chinese Medicines*)

*For Traditional Chinese Medicines, please submit the product label showing the ingredients and intended use of the product for approval.

All consumers and travellers are to ensure that the products do not contain any substances regulated under these acts 

If you are still unable to find your answer, please email HSA_CHP@hsa.gov.sg by stating your feedback clearly in the email subject.

 Clinical Trials

Clinical Trial Regulatory Submission

Clinical Research Materials Notification (CRM-N)

Participating in Clinical Trials (CT Register)

  • Understand the possible benefits, risks and your rights in a clinical trial.
  • Search for a clinical trial that you may be eligible for and contact the healthcare institution for more information.

If you are still unable to find your answer, please email HSA_CT@hsa.gov.sg by stating your feedback clearly in the email subject.

Cosmetic Products and Oral-Dental Gums If you are still unable to find your answer, please email HSA_Cosmetics_Control@hsa.gov.sg by stating your feedback clearly in the email subject.
  • Dealers’ Licensing and Certification
  • Retail pharmacies licensing
 Licensing requirements and applications

Check

If you are still unable to find your answer, please email by stating your feedback clearly in the email subject:

  • HSA_GDP@hsa.gov.sg on matters related to importer, wholesaler and retail pharmacy licensing, certification, and  Good Distribution Practice.
  • HSA_GMP@hsa.gov.sg on matters related to manufacturer licensing, certification, and Good Manufacturing Practice.
Health Product Safety  If you have a feedback, please email hsa_info@hsa.gov.sg
Report Illegal Dealing of Health Products Your feedback will be assessed to determine the most appropriate course of action. We would like to seek your understanding that we are unable to:
  • Act on incomplete or unclear information. Hence, to facilitate our timely follow-up/investigations, we appreciate if you could provide as much information possible such as the details about the seller (name, location, contact info), URL of the web posting, product information etc.
  • Update you on the investigation status or outcomes of your feedback. This is important to maintain the integrity and confidentiality of the investigations.
  • Advise you on matters such as refunds for your purchases or disputes arising from sale of goods. You may wish to approach the Consumer Association of Singapore (CASE) to seek assistance on your refund claim with the retailer.

To report illegal health products dealings/activities, please email hsa_info@hsa.gov.sg by stating your feedback clearly in the email subject.

Medical Advertisements & Sales Promotion
  • Processing time for each permit application is 14 working days.  

If you are still unable to find your answer, please email HSA_MA@hsa.gov.sg by stating your feedback clearly in the email subject.

Medical Devices Registration and Licensing

Regulatory self-help tools (For the industry)

You are encouraged to reference the Singapore Medical Device Register (SMDR) and guidance documents as additional guides to help you classify and/or group your devices.

All supporting documents which adequately validate the statements you have selected in the risk classification/grouping tool(s) must be submitted to substantiate the proposed risk classification/grouping category for your pre-market and/or change notification application.

Regulatory requirements

If you are still unable to find your answer, please email HSA_MD_Info@hsa.gov.sg by stating your feedback clearly in the email subject.

Therapeutic Products Registration

If you are still unable to find your answer, please email HSA_TP_Enquiry@hsa.gov.sg by stating your feedback clearly in the email subject.

Tobacco Control and Enforcement  Tobacco licence application criteria and processes:

If you are still unable to find your answer, please email HSA_trb@hsa.gov.sg by stating your feedback clearly in the email subject.

Other Matters

Other Matters

Email: hsa_info@hsa.gov.sg

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