Overview
A person who is aggrieved by HSA’s regulatory decision of rejection, suspension, or revocation, may file a formal appeal or complaint in writing against the decision.
Once HSA completes the review of the filed appeal or complaint, HSA will notify the appellant or complainant in writing of the outcome of the review.
How to submit an appeal or complaint
Any appeal or complaint against HSA’s regulatory decision has to be submitted via email to us within the timeframe stated in HSA’s notice of rejection, suspension, or revocation.
In submitting an appeal or complaint, the appellant or complainant should address the deficiencies specified in HSA’s notice of rejection, suspension, or revocation.
HSA's review time for appeals and complaints will typically range between 60-90 working days* from the date of the filing of the appeal or complaint, or date of the submission of justification or data to address the deficiencies, whichever later. The review time will depend on the complexity of the matter. We will inform you if more time is required.
*excludes the time taken by the appellant or complainant to respond